Verity Support

Verity Support

IT Helpdesk Support

Verity IT Help Desk “Call-IT” is a service center with a centralized control model in place to ensure efficiency and effectiveness in the resolution of customer requests.

The Call-IT center ensures that the best practices are exercised to facilitate the delivery of high quality, competent IT services to the End users. The Call-IT center ultimately services the customer directly and indirectly and therefore emphasizes client satisfaction.

  • » Call-IT (Web based Services for Verity)
  • » 24/7 (Dedicated Voice line available)
  • » Online V-Chat (Verity Instant Messenger)

Remote Resolutions Service

  • Remote Resolution is a Unique Service offered by Verity Information Solutions, Once the Customer registers for this service Using the Service Introduction facility, technical Experts access End Users Desktops, Applications & Services remotely and resolve the technical Query
  • Remote Resolution Services permit Verity to take control of the physical Keyboard/mouse of the user’s system based on user’s approval and helps resolve issues real-time. This type of service helps in having little or no service level downtime
  • Technical Experts are Trained on Applications, Services & Systems registered at Service introduction